Get in Touch With Us
This page is for readers who want to reach the people behind Non Gamstop Casinos — to flag a mistake, ask what a bonus term actually means, or query something we have published about a casino not on GamStop. Email is the only channel we run, and a person reads every message. We are a research and comparison publisher, not a casino operator, so we cannot access your account, release a withdrawal or apply a bonus code on your behalf.
Email Us
Write to [email protected]. We aim to reply within two working days, and longer during holiday periods. Please put the casino name or page title in the subject line, and include the date you read the page — offers and terms on non GamStop casinos change often, and knowing which version you saw makes a correction much faster to check.
Do not send us passwords, full card numbers, copies of your passport or any other verification document. If a casino has asked you for identity paperwork, that paperwork goes to the casino, never to us.
What We Can and Cannot Help With
| We can help with | We cannot help with |
|---|---|
| Explaining wagering requirements, game contribution and maximum bonus bets in plain English | Opening, closing or recovering a casino account |
| Correcting outdated bonus figures, expiry dates or cashout limits on our pages | Overturning a casino's decision on a bonus, a void bet or a confiscated balance |
| Pointing you to the right complaints route for an offshore-licensed site | Acting as an adjudicator or arbitrator in a withdrawal dispute |
| General questions about GAMSTOP, self-exclusion and UK Gambling Commission scope | Removing you from GAMSTOP, or shortening a GAMSTOP exclusion period |
| Feedback on our research method, ranking order or page structure | Guaranteeing that any casino is safe, or that a withdrawal will be paid |
Commercial disclosure
Some links on this site are commercial, and Non Gamstop Casinos may earn a commission when a reader opens an account through them. That arrangement pays for the research. It does not buy a position in our rankings, and it does not change what we write about an operator's weaknesses. If you believe a page reads as though it does, say so in your email and we will look at it again.
Reporting a Problem With an Offer We List
The most useful messages we get are from readers who found a gap between what an offer said here and what it said at the casino. Free spins no deposit promotions are the ones that move most, because operators cap them tightly and retire them without notice. When you report one, include:
- The casino name and the offer wording as it appeared on our page.
- The wording you saw at the operator, including the wagering multiplier and any winnings cap.
- The date and the country you were browsing from — geo-restrictions explain a surprising number of mismatches.
- Whether a bonus code was required and whether the code was accepted.
We verify against the operator's own terms page before changing anything, and we date-stamp material findings. Our current top-listed offers were last checked on 26 September 2026.
Offers Readers Ask About Most
These three come up more than any others in our inbox, usually because the headline number is large and the conditions attached to it are not obvious. Full detail sits on our comparison of trusted non GamStop casinos; below is what the questions are actually about.
Betmica — top of our list, and the offer that generates the most queries
Betmica is ranked first, with an editorial rating of 10.0, largely because its advertised package is the broadest we have reviewed: a welcome offer of 570% up to £5,700 plus 270 free spins. Readers write in because that figure is a staged package, not a single match on the first deposit, and because free spins from a welcome pack normally release in daily batches rather than all at once. Check the wagering multiplier, the maximum bet allowed while a bonus is active, and the expiry window before you deposit. Limitation: a percentage that high demands deposits most people will not make, so the realistic value to a £20 depositor is a small fraction of the headline.
Kikibet — a sterling-facing package with the same conditions to read
Kikibet, rated 9.9, advertises 350% up to £5,555 and 300 free spins. It appears here because the offer is quoted in pounds, which spares UK readers the currency conversion cost that comes with euro-denominated accounts. Questions we get usually concern the spins: which slot they are tied to, what the spin value is, and whether winnings from them carry a separate cashout cap. Limitation: a 350% match on a large deposit creates a bonus balance that takes a long grind to clear, and any maximum bet breach during that grind can void it.
Betninja — the flatter, easier-to-read alternative
Betninja, also rated 9.9, offers £1,000 plus 100 free spins to all new players. We include it because the structure is simpler than the stacked percentage packages above, which makes the real cost of clearing it easier to work out before you commit. Limitation: the ceiling is lower than several sites below it in our order, and "to all new players" still means standard eligibility rules apply — one account per person, household and IP address, with verification required before any withdrawal.
Other operators we list, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, run comparable welcome packages in euros, pounds or dollars. Where an account is held in euros, expect your bank or card issuer to apply a conversion charge at both deposit and withdrawal.
Questions About Money, and What We Can Tell You
We do not process payments and hold no reader funds, so anything we say about costs is general guidance you should verify against the casino's own banking page.
- Cost to take part — Reading our pages costs nothing. Playing costs whatever you deposit. Minimum deposits at offshore sites commonly start in the £10 to £20 range, and a welcome bonus often has a higher qualifying minimum than the site's general minimum.
- Debit cards — Usually the default in GBP. Credit cards are prohibited for gambling in Great Britain, and some UK banks block gambling transactions outright.
- E-wallets and PayPal — Availability varies by operator and is often excluded from bonus eligibility. PayPal is not widely available at casinos outside the British market; check before assuming it is.
- Bank transfer — Slower, typically several working days, and more likely to attract a fee at the lower end of the withdrawal range.
- Cryptocurrency — Offered by some operators, including CoinPoker. Network fees and exchange-rate movement are yours to absorb, and converting back to sterling adds another cost.
- Withdrawals — Processing times are advertised, not tested by us. Expect identity verification (KYC) before the first payout, and source-of-funds checks on larger sums. Weekly and monthly withdrawal limits are common and are a frequent cause of disputes.
What You Can Play at the Sites We Cover
If your email is about a specific game type, it helps to name it. The catalogues at these operators generally break down into slots, including progressive jackpot titles; live dealer rooms running blackjack, roulette and baccarat with real croupiers; and RNG table games. Slots vary by RTP and volatility, and game contribution to wagering differs sharply between them — slots usually count in full, table and live games often far less or not at all. Mobile play is browser-based at most of these sites rather than requiring an app. We do not list game counts or software providers unless the operator publishes them.
Sports betting alongside the casino
Several of the operators we cover run a sportsbook next to the casino, sometimes on a shared wallet so one balance funds both. Betting there includes pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets are a different animal to casino free spins: they usually carry minimum qualifying odds, often around 1.50 in decimal terms, and the stake is not returned with winnings. If your question is about a sportsbook promotion, say so — the terms rarely mirror the casino side.
Eligibility, Licensing and Who May Use These Sites
You must be 18 or over. The casinos on this site are licensed outside Great Britain rather than by the UK Gambling Commission, which is why they fall outside GAMSTOP, the national self-exclusion scheme covering operators licensed for the British market. Accepting British customers is not the same as being authorised to serve them, and we do not claim any specific licence for an operator unless the operator publishes it.
The practical consequence is that UKGC consumer protections — including its complaints framework and dispute-resolution routes — do not apply. Redress runs through the operator's own complaints procedure first, then its overseas regulator, and outcomes are less predictable. Register only if you are not self-excluded. If you are on GAMSTOP and your exclusion period is still running, the responsible course is to let it run; blocking software on your devices helps, and free, confidential support is available from GamCare on 0808 8020 133. Nothing on this site should be read as a way to earn money or fix a financial problem.
How We Assess the Casinos We List
Our order comes from desk research against operators' published terms and banking pages, not from play. We have not deposited, played or withdrawn at any site here, and we do not present editorial ratings as customer review scores or advertised payout speeds as measured ones. The factors we weigh are the readability and fairness of bonus terms, wagering multipliers and caps, GBP support and conversion exposure, the range and transparency of payment methods, stated withdrawal limits, the clarity of the complaints route, and whether the operator states its licensing openly. Commission arrangements play no part in the order. If you think a specific ranking is wrong, tell us which factor we have weighted badly and we will revisit it.
Before You Write
If your question is about how a bonus clears, what a cashout cap does to a win, or why a withdrawal is being held, check the relevant guide first — it may answer you faster than we can. If it does not, email [email protected] with the casino name, the date and what you are trying to work out. Corrections get priority. Article by Amy Chandler; page facts checked 26 September 2026.